tka 999 Privacy Policy
The security of your personal information is our top priority. This policy provides a full description of how tka 999 collects, uses and protects your information.
1. Introduction and Scope
This Privacy Policy applies to all services, websites and applications of the tka 999 platform. When you visit our website, create an account or use any of our services, you are considered to have accepted the terms of this policy.
tka 999 believes that users should have full control over their information. We therefore obtain your consent before collecting any data, and you may request to review or delete your information at any time.
To learn more about the terms, rights and responsibilities of using our services, please read our Terms and Conditions page, which explains the overall legal obligations of users. This Privacy Policy and the Terms and Conditions together govern your relationship with tka 999.
This policy applies only to individuals aged 21 or above. All tka 999 services are intended for users aged 21+.
2. What Information We Collect
tka 999 collects only the information necessary to provide our services. The different types of information are described below:
Registration Information
Information you provide when creating an account:
- Full name and date of birth
- Mobile number and email address
- Password (stored in encrypted form)
- National ID details (for identity verification)
Financial Information
Information required to process transactions:
- bKash, Nagad or Rocket account number
- Deposit and withdrawal history
- Transaction amounts and timestamps
- Balance and bonus usage details
Technical Information
Information collected automatically from your device and browser:
- IP address and device type
- Browser version and operating system
- Session duration and pages visited
- Cookies and similar tracking data
Gaming Information
Information related to your gaming activity:
- Play history and preferred games
- Bet amounts and results
- Bonus usage patterns
- VIP level and rewards details
3. Purpose of Using Information
tka 999 uses collected information only for specific and legitimate purposes. We never sell your information to third parties.
3.1 Service Operations
Your information is used to manage your account, process transactions and award bonuses. Your registration and financial information is essential for processing a 100% bonus up to ৳20,000 on a minimum deposit of ৳300 or for handling withdrawal requests.
3.2 Identity Verification and Security
Your information is used to verify each account's identity, prevent fraudulent activity and protect account security. It assists with OTP verification, login protection and identifying suspicious activity.
3.3 Customer Support
Our 24/7 live chat and email support team can view the account information needed to resolve your issues. This access is strictly limited and is used solely to provide support.
3.4 Responsible Gaming
By analysing your gaming activity, we identify potentially risky behaviour and provide timely assistance. Under our Responsible Gaming policy, we use this information to look after the well-being of our players.
3.5 Service Improvement
Information is used through anonymous analytics to improve the user experience, add new features and resolve technical issues.
3.6 Promotional Communication
With your consent, you will be notified about new bonuses, promotions and gaming updates. You may request to stop receiving such communications at any time.
4. Information Storage and Security
tka 999 uses industry-standard technology to protect your information. Our security measures are described below:
SSL Encryption
All data transmitted from your browser to our servers is encrypted using SSL technology, which prevents interception by third parties.
Password Hashing
Your password is never stored in plain text. It is kept in encrypted form using an advanced hashing algorithm, which even our staff cannot view.
Limited Access
Only authorised staff can access your information, and every access is logged. Regular internal audits are conducted.
Retention Period
- Information from active accounts is retained for as long as the account remains open.
- After an account is closed, some information may be retained for a specified period to meet legal requirements.
- Financial transaction records are retained in accordance with regulatory requirements.
- If you request account deletion, your personal identifying information will be deleted.
5. Information Disclosure and Sharing
tka 999 does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:
5.1 Service Partners
Payment processors such as bKash, Nagad and Rocket receive only the information necessary to complete a transaction. These partners are contractually bound to comply with our privacy standards.
5.2 Legal Obligations
tka 999 may be required to provide information in response to a court order, a lawful request from a government authority, or as required by law. In such cases, we share only the minimum information necessary.
5.3 Fraud Prevention
Information may be reported to the relevant authorities to prevent suspicious financial activity, money laundering or identity fraud. This is done to protect the interests of all users on the platform.
5.4 Business Transfer
In the event of a future merger or acquisition, user information may be transferred. Users will be notified in advance and this Privacy Policy will remain in effect.
6. Cookies and Tracking Technology
tka 999 uses cookies to keep the website functioning properly and to improve your experience.
Essential Cookies
These cookies are necessary to maintain login sessions, carry out security checks and remember your preferred language. Disabling them will prevent the website from working correctly.
Analytics Cookies
Anonymous analytics cookies are used to understand which pages are visited most and where users encounter problems. You may disable these if you wish.
Preference Cookies
These cookies remember your language preference, gaming settings and notification preferences, so you do not have to configure them again each time you log in.
Cookie Controls
You can delete existing cookies or block new ones at any time through your browser settings. However, disabling essential cookies may cause some services to stop working properly.
7. Your Rights and Choices
tka 999 gives every user the right to maintain control over their personal information. Your key rights are set out below:
Right to Access
You can log in to your account at any time to view the information we hold about you. For information not available in your account, please contact the support team.
Right to Correction
If any of your information is incorrect, you may request a correction. Verification of your identity may be required for changes to important details such as name, mobile number or email address.
Right to Deletion
If you request account closure, we will delete your personal identifying information. However, financial transaction records must be retained for a specified period for legal reasons.
Right to Opt Out of Marketing Communications
If you do not wish to receive promotional messages, you may inform our support team at any time. They are available 24/7 in both Bengali and English.
Right to Raise a Complaint
If you have any privacy concerns or complaints, please contact us directly. To learn more about us, visit our About Us page, which contains detailed information about who we are and what we do.
8. Protection of Minors
All tka 999 services are intended for individuals aged 21 or above. We do not knowingly collect information from or provide services to anyone under the age of 21 under any circumstances.
Age is verified at the time of registration. If a user is found to be under 21, their account will be closed immediately and the relevant information will be deleted. If a parent or guardian believes their child is using this platform, please notify our support team without delay.
9. Policy Changes and Updates
tka 999 reserves the right to update this Privacy Policy when necessary. For any significant changes:
- Users will be notified by email or live chat before the changes take effect.
- The "Last Updated" date at the top of the page will be changed.
- Re-consent may be sought for significant changes.
- Continued use of the platform after an update will be considered acceptance of the new policy.
If you have any questions about this Privacy Policy, look for answers in our FAQ section or contact us directly via 24/7 live chat.
10. Contact Us
Please contact us for any questions, complaints or requests regarding this Privacy Policy:
Live Chat
Use our 24/7 live chat for direct and immediate assistance. Our support agents can help in both Bengali and English.